Question 1

What home restoration services do you offer?

Accepted Answer

We handle water damage mitigation, fire and smoke cleanup, mold remediation, and storm-related restoration. Our team also provides board-up, tarping, odor removal, content cleaning, and pack-out services. When needed, we coordinate repairs and reconstruction to return your home to pre-loss condition. Emergency response is available around the clock to limit further damage.

Question 2

What should I do immediately after water or fire damage?

Accepted Answer

Put safety first by avoiding hazards like electricity near water, unstable structures, or heavy soot. If it is safe, shut off the water source and power to affected areas, then contact a restoration professional. Document the damage with photos and do not discard items until they are inspected. Keep foot traffic low and avoid DIY cleaning of soot or mold, which can make damage worse.

Question 3

How quickly can you arrive, and how long does restoration take?

Accepted Answer

We aim to respond as fast as possible, with emergency crews typically arriving the same day. The total timeline depends on the extent of damage, materials affected, and required approvals. Drying after a water loss usually takes 3–5 days, while fire cleanup and deodorization can take several weeks. Reconstruction or specialty repairs may extend the schedule, and we provide regular updates throughout.

Question 4

Do you work with homeowners insurance and help with claims?

Accepted Answer

Yes, we coordinate with most insurance carriers and can communicate directly with your adjuster. Our team documents the loss, takes measurements, and prepares estimates using industry-standard software. We also provide photos, moisture readings, and itemized inventories to support your claim. Coverage varies by policy, so we explain what is typically reimbursable and clarify any deductible responsibilities.

Question 5

Is the restoration process safe for my family and pets?

Accepted Answer

We use professional equipment and products that are selected for both effectiveness and safety when used as directed. Containment barriers, air filtration with HEPA units, and negative pressure help control dust and contaminants. Antimicrobial agents are applied according to label instructions, and technicians wear protective gear. We will let you know if temporary relocation from specific rooms is recommended during certain phases.

Blog

Latest Blog & News About Santa Cruz Water Damage Pros

Common Causes of Water Damage in Homes and Businesses